Information for owners on the level of overnight care provided by EVC

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At EVC, we strongly feel that for most eye patients, it is in their best interest to spend as little time as possible hospitalised as the latter can increase stress levels and have a negative impact on the clinical progress. Eye Veterinary Clinic therefore is not a hospital that routinely provides 24 hour in-patient care as most of our patients can be managed on an out-patient basis.

However, on occasion, patients may require intensive medication & supervision or clients may not be able to collect the patient due to logistical circumstances. In this case, the following arrangements will be made:

For patients requiring intensive monitoring and treatment, a suitable member of staff (Veterinary Nurse/Trainee Veterinary Nurse or Veterinary Surgeon) will be assigned to stay in the hospital overnight. The staff member will check the patient in regular intervals (their frequency depending upon the eye condition) and administer treatment and ensure that the patient is clean and comfortable. Ideally, treatment requiring this level of care will be pre-arranged so that a member of staff can be allocated to provide this care. A fee will be levied for this enhanced service and agreed upon prior to admission.

For patients that do not require intensive medication but that remain hospitalised at Eye Veterinary Clinic for the convenience of their owners, a responsible member of staff (usually the ophthalmologist on call) will be allocated. However, in this case, this member of staff does not necessarily stay on the premises and the patient is left in a secure and comfortable kennel on his or her own for no longer than between the hours of 10.15 pm and 8.15 am. Again, additional fees will be levied for this enhanced service and agreed upon prior to admission.

The arrangement of overnight hospitalisation level will be discussed in detail with you prior to admission of the patient.  On admission to the hospital, a consent form must be signed by an adult over the age of 18 years which must include appropriate contact telephone numbers in case of an emergency. If any surgical procedure, that has not been agreed upon prior to admission is to be carried out whilst the patient is hospitalised overnight, the client will be informed by the overnight member of staff. In case contact cannot be made, we will only perform emergency procedures that are necessary to manage life or vision threatening conditions or to manage the patient’s pain.

Any special requirement i.e. food, bedding and medications should be handed over to a member of staff & instructed on usual times of feeding & medicating. All in-patients are allocated a comfortable and clean kennel for length of their stay. Cats are hospitalised in separate cat ward.  Food & water will be offered as & when appropriate.

You will be contacted by a member of staff the following morning to let you know how your pet is doing & to arrange collection if the patient is ready to go home!