We have made the decision to drastically cut the number of appointments that we see in the clinic. 

We are seeing urgent and emergency cases and the decision to see a patient is made on a case by case basis.

This is in part to minimize exposure to our staff from COVID-19 and because it is the right thing to do. 

We are still here though; we will see cases that require our care if they are urgent and we will be available for advice over the phone or email. We must all look after each other in this unprecedented time and that includes minimising contact where at all possible. Animal welfare is still important which is why we are continuing to provide a service for our referring vets and our patients. Please do not hesitate to contact us for advice – it may take a little longer for us to respond but rest assured we will respond.

Looking forward to when this is all behind us and life returns to a semblance of normality.

COVID-19 (Coronavirus)

Tuesday, March 17, 2020

Dear Client

Due to the current situation in the UK with COVID 19, we are doing everything that we can to reduce the risk of COVID 19 spreading, but we do need you to help us by adhering to the following guidelines.
In the interest of keeping our team and other clients safe we request that you do not come into the main Leominster practice, or our various out-clinics**, if you feel unwell. This includes having a cough, cold and/or temperature. If you do cough or sneeze while in practice, please cover your nose and mouth with a tissue. One of our receptionists will direct you to the nearest bin. Please wash your hands and use the sanitiser provided afterwards.

To try to comply with the government directives regarding social distancing we are reducing the number of staff on site at any one time- this may mean that it is possible you will not see your usual vet. 

Our policy for this is as follows

* Please stay in your car & telephone us on 01568 616616 to inform us of your arrival.

* The Vet/Nurse will come out to you in your vehicle and collect your pet.

* The consultation can be completed by discussing with you either by telephone, or in the car park.

* Payment will be made by CARD over the telephone


if you do enter the practice, please use the hand sanitisers supplied.  If you don’t know where they are located, please ask one of our reception team. There are also tissues available.

We will avoid shaking hands with you for both yours and our safety.

We would prefer it if you could pay with a card rather than cash as suggested by the World Health Organisation (WHO). 

You will see team members cleaning and disinfecting areas of the practice. We apologise for any inconvenience, but we believe that these preventative measures will help to reduce any risks to both clients and our team.

We have robust internal procedures in place should a member of staff feel unwell or who may have been in contact with COVID 19. This is to ensure the least risk possible for the spread of the virus. 

We will endeavour to contact all our clients on the day before their appointment, to establish the best approach for each individual case.

Thank you for your understanding in this matter.


** All Outclinics have now been cancelled until June 2020.  We will review this nearer the time **