February 2020

We have made the decision to drastically cut the number of appointments that we see in the clinic. 

We are seeing urgent and emergency cases and the decision to see a patient is made on a case by case basis.

This is in part to minimize exposure to our staff from COVID-19 and because it is the right thing to do. 

We are still here though; we will see cases that require our care if they are urgent and we will be available for advice over the phone or email. We must all look after each other in this unprecedented time and that includes minimising contact where at all possible. Animal welfare is still important which is why we are continuing to provide a service for our referring vets and our patients. Please do not hesitate to contact us for advice – it may take a little longer for us to respond but rest assured we will respond.

Looking forward to when this is all behind us and life returns to a semblance of normality.

Part Time Veterinary Receptionist Position

Thursday, February 6, 2020

Part Time Veterinary Receptionist Position

We are looking for an experienced receptionist with excellent client care skills, to join our lovely front-of-house team. Vision is our Mission and we aim to always provide exceptional service to our patients, their families and referring vets here at our busy specialist veterinary ophthalmic centre, in beautiful Herefordshire.
Our friendly receptionists are the face of EVC, ensuring our patients, clients and referring vets always receive an excellent standard of service. As part of a team, you will take initial telephone calls from both clients and referring vets, make appointments and welcome visitors to the practice. You will also manage incoming emails, complete client paperwork, take payments for invoices, process repeat prescription requests, maintain client records on our database, scan and file documents appropriately, (including GDPR related information), and liaise with referring veterinary practices.
The successful candidate will combine compassion and care with an extremely organised and thorough approach. They will have outstanding communication skills, excellent attention to detail and be able to operate efficiently in a busy hospital environment. Previous veterinary or medical sector reception experience is desirable, but not essential.
We offer a competitive salary, 4% company pension contributions, life assurance, cash plan, Employee Assistance Programme, free onsite parking, staff kennels and two acres of beautiful orchard to enjoy and relax in.
This is a part time role, working 1pm to 6.30pm Monday to Thursday and 10.00am to 5.30pm on Fridays. Currently no weekend hours are required.
• Veterinary/Medical Receptionist: 1 year (Preferred)
• Customer Service: 2 years (Required)
Please email Jenny with CV to jenny@eyevetclinic.co.uk
Closing date for applicants: Friday 28th February 2020