EVC welcomes insured patients from all companies. When making your appointment, please inform the receptionist whether you are insured and ideally provide us with your insurance details. It is also a good idea to give your insurance company a call before before your appointment here to inform them that your vet has referred your pet to EVC for treatment.
Unfortunately, we cannot guarantee whether treatment for your pet will be covered by your policy as there is huge variation in insurance policies available. If you would like to know for certain if treatment will be covered, please contact us before your appointment so that we can arrange a pre-authorisation (see below) for treatment - this is unfortunately not possible with all insurance companies.
The Claims Procedure
In general, we would expect you to settle the cost of the consultation and treatment first and we will then work closely with the insurance company to help process your claim as quickly as possible so you are not out of pocket too long. We aim to complete claim forms within 5 working days but it may take your insurance company another week to log the claim onto their system before you can discuss it with them. For clients holding an RSA policy (More Th<n, Tesco, M&S & John Lewis) other arrangements are in place (see below)
When you come for your appointment, it is very helpful if you can bring your insurance information (policy number, policy document) with you as this may aid us in processing your claim. It is also helpful if you can bring a claim form for us to complete.
You will have to make a separate claim for any related treatment performed by the referring vet, and most insurance companies will not process our claim until the claim from your vets has been received, so its helpful to us if this is done before your appointment here.
Insurance form completion fees
Our staff spend a significant amount of time processing insurance forms, and fielding insurance queries, which we cover by charging £11.50 per routine claim and £33 per direct claim.