If our staff are concerned that for some reason your policy does not cover the required treatment, the above will not apply and we will ask you to either settle for the treatment yourself, or wait until a direct claim has been pre authorised.
Insured patients
Pet Insurance at EVC
EVC welcomes insured patients from all companies. When making your appointment, please inform the receptionist whether you are insured and ideally provide us with your insurance details. It is also a good idea to give your insurance company a call before your appointment here to inform them that your vet has referred your pet to EVC for treatment.
Unfortunately, we cannot guarantee whether treatment for your pet will be covered by your policy as there is huge variation in insurance policies available. If you would like to know for certain if treatment will be covered, please contact us before your appointment so that we can arrange a pre-authorisation (see below) for treatment – this is unfortunately not possible with all insurance companies.
The Claims Procedure
We ask you to settle the cost of the consultation and treatment first and we will assist you with the claims process if you are insured. Please email info@eyevetclinic.co.uk or alternatively let our reception staff know each time you would like us to process a claim. We aim to complete claims within 5-7 working days but each insurance company has their own time scale for settlement.
When you come for your appointment, it is very helpful if you can bring your insurance information (policy number, policy document and a claim form if necessary) with you as this may aid us in processing your claim
You will have to make a separate claim for any related treatment performed by your own vet.
Insurance Claim Fees
For direct claims only, we charge an administration fee of £50.
Direct Claims
We do not make direct claims for consultations but can offer this for surgery with certain companies.
A good example for this would be if your dog needed cataract surgery – we would be happy to arrange a direct claim, but this can only be done after we have requested a pre-authorisation for the expected cost of treatment with the insurance company. This can take up to 7 working days – which means that it is really only possible for scheduled procedures. Please note that any agreement by us to make a direct claim on your behalf does not constitute a contract between your insurance company and EVC and we ask that you settle any outstanding balances that have not been paid by your insurance company after 90 days with us.
We will only consider a direct claim for the surgery, any consultations before or after the operation will need to be settled by yourself and claimed back by yourself with our help.
In an emergency situation there is often not enough time to obtain a pre-authorisation, so direct claims are difficult to arrange.
Everyone here at EVC wants your pet to receive the best possible treatment quickly.
* Your policy details – Policy number, inception date etc
* A pre authorisation form (this can usually be requested by phone from your company, or downloaded from their website
* You will need to call your insurance company and give them permission for EVC to discuss your policy with them.
Most pre-authorisations take at least 3 working days to arrange and some may take significantly longer, therefore pre-authorisations are usually only applicable to elective operations that are scheduled in advance. In an emergency situation, it is rarely possible to get a rapid response from your insurance company, although we are happy to try.